Frequently Asked Questions
Frequently Asked Questions
📦 Ordering & Shipping
Q: Where do you ship?
A: We currently ship to the United States and Australia.
Q: How long does shipping take?
A: Processing takes 24-48 hours, and delivery typically takes 13-17 business days depending on your location and the product.
Q: Do you offer free shipping?
A: Yes! Free shipping is available on select products. Check individual product pages for details.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.
🍼 Product Information
Q: Are your products safe for babies?
A: Yes! All our products are BPA-free, made with food-grade materials, and designed specifically for babies' sensitive skin and safety.
Q: What age range are your products suitable for?
A: Our products range from newborn (0 months) to toddler (36 months). Each product page specifies the recommended age range.
Q: Are your products dishwasher safe?
A: Most of our silicone feeding products are dishwasher safe. Check individual product descriptions for specific care instructions.
Q: What materials do you use?
A: We use premium materials including food-grade silicone, natural wood, organic cotton, and hypoallergenic fabrics—all free from harmful chemicals.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes! We use Shopify's secure payment processing to protect your information.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging. See our Shipping & Returns page for full details.
Q: What if my item arrives damaged?
A: Contact us immediately at customerservices@shopmorethanenough.com with photos, and we'll send a replacement or issue a full refund.
💬 Customer Service
Q: How can I contact you?
A: Email us at customerservices@shopmorethanenough.com. We respond within 24-48 hours.
Q: Can I change or cancel my order?
A: Contact us as soon as possible! If your order hasn't been processed yet (within 24-48 hours), we can help modify or cancel it.
Still have questions? Don't hesitate to contact us—we're here to help!